Terms & Conditions
The terms of ordering and delivery at plantui.com web shop
We are happy to serve you at our plantui.com web shop if you are at least 18-years old. Your items can be delivered to the following countries: Finland, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, the Republic of Ireland, Latvia, Lithuania, Luxembourg, Monaco, Montenegro, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the United Kingdom and the USA.
Special instructions for USA customers: for plant capsules, we recommend to purchase Experimental Kits and use local seeds, if you are unsure about the customs regulations of your state.
Please see this page if you wish to deliver outside these countries. For customers from Japan, please visit plantui.jp. For customers from Switzerland, please visit plantui.ch. For customers in Italy, please visit plantui-italia.it.
In case an item is out of stock, the customer has the possibility to place a backorder. The backorder allows the customer to purchase a product in advance, which will be shipped out to him/her on the first business day after its arrival to our warehouse.
Backorder requires that the customer pays for the out of stock item/items in advance and he/she will receive a confirmation email and a tracking number when the item/items has left our warehouse.
Our product prices are in euros. The price already includes VAT 24%. We reserve the right for price changes.
The shipment fee to Finland is 5€, to other European countries 15€, to the USA 75€. Please note: If a shipment is not picked up from the delivery destination on time and has to be re-sent, the customer is responsible to cover any additional shipment fees.
Our products and the shipping fees are paid simultaneously with the order. You can choose to pay with the following payment methods:
- Paytrail (Finnish netbank payment / Visa / Mastercard)
- With all major credit cards
- Finnish debit cards
Ordering and paying take place safely in a SSL-protected connection.
Time of delivery
We deliver your items securely and as quick as possible. We will ship your order in 2 business days from Finland. In most cases the items are shipped during the same day, if the order is completed on a business day before 9 AM (UTC+2, summertime UTC+3).
The delivery is shipped by Postnord / DPD to the requested destination. Entering a valid phone number at check out guarantees that the delivery will run smoothly.
The right of return and change of products
All our products are given a 14-day right of change or return according to the Finnish Consumer Protection Act. In case you wish to return your product, please send us an email at email@example.com
Wrong or faulty product
If you received a wrong product or the product is faulty or damaged, contact our customer service immediately by e-mail at firstname.lastname@example.org
Cancelling an order
If you want to cancel your order and the delivery has not yet been shipped, you can cancel the order by contacting our customer service email@example.com. If the delivery has already been shipped, please act as described in the return instructions.
Disclosure of information
Your information is not disclosed to third parties.